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Healthcare Case Study
Situation:
Cardinal Health had the need to maintain a
higher level of security access into their facility by
transport delivery trucks and individuals not entering
through the main lobby entrance (i.e. other entrances at the
employee lounge, and other delivery entrances). Employees
were inconvenienced and time-wasted each time they had to
answer the door and "screen" the entrance of delivery, etc.
Critical Issue:
Cardinal Health develops, manufactures, packages, and
markets medical supplies and pharmaceuticals; and required a
greater degree of security for access onto the property for
deliveries as well as access through "unsecured" doors. Only
the receptionist desk at the front entrance was relatively
secured. Other doors would be answered by any employee in
the area and delivery trucks were not screened until they
reached the dock area.
Capability Needed:
Four outdoor locations with weatherproofed phones; one for
the gate entrances. Each location also needed cabling
infrastructure (conduit, coring, etc.); and then the phones
needed "ring-down" programming in the Definity PBX. This
would allow the caller needing access to simply lift the
handset and the call would automatically ring down to the
individual within the facility who could validate the
delivery and provide automatic access.
We Provided:
We partnered with CTI Management Services to provide the
external conduit, cabling, and weather-proofed phones; and
we provided the necessary switch room cross-connects and
software translations to complete the application.
Results:
The facility is now better secured against illegal access at
both the gate entrance for trucks as well as the other
entrances to the facility. Deliveries are validated first
prior to the gate entrance being opened; as well as the
other automatic door openers at the other three locations.
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