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On Site Move, Add and Change
System changes are a common part of supporting
a dynamic communications network. A Spenser
technician is only a call away and will be there
when you need them.
Client Help Desk
Spenser is staffed with a Help Desk for all
client requests. Our call center is equipped with
the latest communications technology with
specialized "800" numbers and custom greetings. Our
Automated Ordering and Resource Deployment system
is equipped with a database of client locations
correlated with assigned associates to quickly
respond to every request.
The
Help Desk is available during Spenser's normal
business hours, and is staffed to process every
request within the same day. Emergency support on a
7x24x365 basis is always available.
Remote System Monitoring and Notification
Spenser Communications Inc. offers a building
block approach to support your systems with alarm
monitoring, notification, reporting and oversight
to resolution. This service should be considered a
supplement to enhance your already existing Service
Agreement with Avaya.
System Optimization
Spenser Communications Inc. provides an initial
system analysis, followed by ongoing monitoring to
support your telecommunications systems and
networks - insuring optimal performance as well as
providing critical elements to your Business
Resumption Planning.
Remote Software Support
Spenser's software associates have over 30
years experience. We can support your enterprise
remotely on a moment's notice. We have helped
clients in the areas of VoIP, create, add and
change server IP addresses and QoS settings. Audit,
redesign and implement call center call flow.
Project Management
Highly skilled Spenser associates can oversee
your project anywhere in the U.S. Our Project
Managers have experience with small and complex
projects, such as multi-location, call center and
IP. Experience the Spenser difference.
End User Training
When you want your end user clients to be as
excited about your communications solution as you,
Spenser Communications Inc. will demonstrate that
commitment. Our trainers must meet high standards
and have proven experience in making a difference
for clients. Your system is only as good as how it
is being used.
Whether
you are building a new business or expanding your
current one, Spenser Communications Inc. will bring
you the people, solutions, technology, and
accessibility you need to meet your business
challenges.
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